Overall, evaluators conducting this follow-up found that the City improved its motor vehicle self-insurance program. However, the City did not fully implement all of the OIG's recommendations; additionally, many recommendations were not addressed until almost four years after the publication of the original 2012 report. Specifically, the City:
- began the process of hiring an in-house adjuster for automobile claims, which should result in increased efficiency and save the City nearly $100,000 per year;
- resolved several issues related to contract management when it signed a contract with a new third-party claims administrator in 2012;
- revised the vehicle use policy, CAO Memo 5(R), three times in 2016 and incorporated components of the State of Louisiana's Driver Safety Program;
- required city employees to complete a defensive driver training program prior to operating city vehicles; and
- used crash data to identify high-risk drivers who had been in multiple crashes while driving city vehicles.
However, the City did not check employees' official driving records through the Louisiana Office of Motor Vehicles; instead it relied on employees to self-report major crashes or the loss of their driver's license. Relying on this approach could expose the City to additional liability in the event of a crash if employees neglected to report accurate information about their driving records.
The long-term success of the motor vehicle self-insurance program will depend on the City's ability to establish clear lines of authority, develop a database of electronic records, share information across departments, and enforce policy requirements.