In October 2016, the S&WB switched from its internally created customer accounts program to a customer service management software provided by Cogsdale Corp. By April 2017, the agency had discovered a large number of billing errors, primarily through ...

The objective of the audit was to determine if the Sewerage & Water Board (S&WB) Internal Audit Department (Department) complied with the Institute of Internal Auditors’ International Standards for the Professional Practice of Internal Auditing (p ...

In June of 2017, the OIG received a complaint that Sewerage and Water Board employees were parking for free on and around St. Joseph Street by using handicapped parking placards in their personal vehicles. Vehicles bearing a handicap hang-tag issued to a ...

The Sewerage & Water Board’s huge operating budget and multi billion dollar capital program makes it as financially significant as the rest of city government combined. After five years of OIG reports that confirmed the S&WB’s poor performance and wastefu ...

The City of New Orleans and the Sewerage and Water Board (S&WB) have embarked on $2.4 billion of FEMA-funded infrastructure reconstruction projects in addition to ongoing road construction projects funded by other revenue sources. Many of these projects i ...

The New Orleans Office of Inspector General (OIG) followed up on its July 2013 report on the Sewerage and Water Board's (S&WB) collection of sanitation fees. The original report found that neither the City nor the S&WB terminated sanitation or wat ...