SWBNO Delinquent Accounts and Collection Efforts

March 1, 2023

The SWBNO is currently considering a rate increase between 3% – 6% for its customers to facilitate the cost of long-deferred capital projects. In the interest of fiscal responsibility to the public, the OIG recommends a delay in any rate increase until the SWBNO makes every effort to collect monies validly owed for prior services rendered to its customers. The SWBNO should also utilize the tools currently at its disposal, and those in development, to increase bill accuracy prior to pursuing a rate increase. The OIG is an independent agency and will continue to facilitate the efficient and effective utilization of the City’s limited resources as we identify and mitigate risks facing the City.

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