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The purpose of this letter is to promote efficiency and effectiveness specific to the Sewerage & Water Board’s (S&WB) billing process for residential customers. The OIG found that S&WB did not accurately calculate the Sewer Volume Charge for many residential customers, resulting in overcharges on their monthly bills. The OIG recommended S&WB make immediate corrective actions, including determining the cause of the miscalculation and crediting all customer accounts impacted by the error. The OIG also recommended S&WB should conduct routine internal audits to verify customers receive accurate bills.

 

“The S&WB recently reported that customer accounts delinquent more than 30 days totaled approximately $109 million. In order for S&WB to collect delinquent accounts efficiently and effectively, it must first ensure that customers are billed the correct amounts for their monthly usage.”
Edward Michel, Inspector General

The New Orleans Office of Inspector General (OIG) received an anonymous complaint alleging that 12 Sewerage and Water Board of New Orleans (S&WB) employees were not paying their S&WB bills. OIG investigators obtained and reviewed information concerning account numbers, billing histories, hearings, disputes, and all correspondence regarding the 12 employees’ accounts for the period January 1, 2021, through April 27, 2023. OIG investigators determined four of the 12 employees were still employed by the S&WB and had delinquent account balances exceeding $500 as of July 2021. The four identified S&WB employees had outstanding account balances ranging from $1,992.64 to $4,433.07. The total outstanding account balance for the four identified employees was $13,136.11.

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