Office of Inspector General urges New Orleans S&WB to fix billing issues before considering rate hike

March 1, 20230 Cassie Schirm

The Office of Inspector General has issued an opinion on the New Orleans Sewerage and Water Board’s consideration of a rate hike to deal with its ongoing millions of dollars of delinquent funding issues.

According to the report, SWBNO has experienced multiple well-publicized issues regarding customer billing, resulting in numerous customer complaints of unusually high or faulty bills. Errors have been blamed on a range of issues, including new billing software, an over-reliance on estimated bills, and a lack of training for employees.

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