Overall, evaluators conducting this follow-up found that the City improved its motor vehicle self-insurance program. However, the City did not fully implement all of the OIG’s recommendations; additionally, many recommendations were not addressed until almost four years after the publication of the original 2012 report. Specifically, the City:

• began the process of hiring an in-house adjuster for automobile claims, which should result in increased efficiency and save the City nearly $100,000 per year;
• resolved several issues related to contract management when it signed a contract with a new third-party claims administrator in 2012;
• revised the vehicle use policy, CAO Memo 5(R), three times in 2016 and incorporated components of the State of Louisiana’s Driver Safety Program;
• required city employees to complete a defensive driver training program prior to operating city vehicles; and
• used crash data to identify high-risk drivers who had been in multiple crashes while driving city vehicles.

The OIG found the City made improvements to its property and casualty insurance program since hiring a Risk Manager in June 2014. Specifically, the City:

• secured an updated Insurance Commissioner Certification for property and flood insurance coverage to make sure that city properties would be eligible for future FEMA assistance;
• corrected formatting problems and completed missing information on the list of insured properties identified in the original report; and
• issued requests for proposals to solicit producer of record services that included cost and additional standards for comparing and evaluating proposer qualifications.

However, evaluators found the City did not develop a complete and accurate list of insured properties or obtain appraisals on any insured properties. Successful completion of these tasks could allow the City to achieve additional savings on insurance premiums.

The Office of the Inspector General of the City of New Orleans (OIG) conducted a follow-up to its 2013 report, “Inspection of City of New Orleans Fuel Receiving Controls.” The objective of the follow-up was to determine the extent to which the City implemented the report’s recommendations to improve the effectiveness of its fuel receiving controls. The scope of the follow-up included all fuel delivered to the City in 2015 and compensation received since 2013 for past overbilling. In addition, evaluators reviewed changes the City made to its fuel receiving processes since the original inspection.

Evaluators found that the City made significant improvements to its fuel receiving controls at automated sites and improved its invoice review process. However, the City continued to lack effective oversight of fuel delivered to non-automated sites.

The New Orleans Office of Inspector General (OIG) conducted an evaluation of the City’s fuel dispensing program. In 2015 the City spent approximately $3.2 million on more than 1.6 million gallons of fuel. Given this significant investment, the OIG sought to determine if the City had effective controls in place to prevent and detect theft.